Game88 Privacy Policy – Your Personal Data Protection

1Introduction

Game88 is an online entertainment platform operating under a full commitment to user privacy protection. This Privacy Policy is designed to ensure you clearly understand how we handle every piece of information you provide while using game88's services.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related guidelines in force from time to time. Every piece of data we collect has a clearly defined purpose and we do not use it beyond the scope stated in this policy.

As a game88 platform user, you have the right to be fully informed about the data we hold about you and how it is used. We believe transparency is the foundation of trust, and your trust is our most valuable asset.

2Information Collected

Game88 collects various types of information depending on your interactions with our platform. Below are the main categories of information we collect:

• Information you voluntarily provide when registering an account or contacting the game88 customer support team.
• Data collected automatically through platform use, including cookies, server logs, and similar tracking technologies.
• Information we receive from trusted third parties, such as identity verification service providers for the KYC process.

3How We Use Your Data

All information collected by game88 is used responsibly and only for the following legitimate purposes:

• Process account registration and verify your identity through the KYC process to ensure compliance with legal requirements.
• Process financial transactions including deposits, withdrawals, and bonus payments securely and accurately.
• Provide effective customer support and resolve any inquiries or complaints you submit to the game88 team.
• Send important notifications related to your account, changes to terms of service, or security updates you need to be aware of.
• Analyze platform usage patterns to improve the gaming experience and develop new, more useful features.
• Detect and prevent fraud, money laundering, and other suspicious activities that could compromise the security of the platform and other members.
• Comply with legal obligations, regulations, and directives from the relevant authorities.

4Information Sharing

Game88 understands how sensitive your personal information is. We do not share, sell, or disclose your personal data to third parties except in the following limited circumstances:

• Service Providers: We work with carefully selected third-party service providers — such as payment processors, identity verification service providers, and technical infrastructure providers — who assist us in operating the platform. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information to government authorities, law enforcement bodies, or courts when required by law or a valid court order.
• Fraud Prevention: To protect the integrity of the platform and the safety of all members, game88 may share relevant information with appropriate industry bodies to detect and prevent fraud.
• Your Consent: In all other situations, we will only share your information after obtaining your explicit and informed consent.

All data sharing that takes place is subject to legally binding data protection agreements, and we ensure that parties receiving such data use it only for permitted purposes.

5Cookies & Tracking Technologies

Game88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as Login authentication and gaming sessions. These cookies cannot be disabled as they are critical to the operation of the game88 platform.
• Performance Cookies: Help us understand how users interact with the platform, which pages are most visited, and where users encounter difficulties, so we can make improvements.
• Functional Cookies: Remember your preferences such as language and display settings so you don't have to reconfigure them each time you access game88.
• Analytics Cookies: Used to analyze platform usage trends in an aggregated and anonymized manner to help us make well-informed, data-driven decisions.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the game88 platform and your overall gaming experience.

6Data Security

Protecting your personal data is game88's highest priority. We implement a comprehensive range of technical and organizational measures to ensure the security of your information:

• End-to-end data encryption using 256-bit SSL/TLS protocol for all communications between your device and game88 servers.
• Multi-layered firewall systems and intrusion detection systems (IDS) that operate continuously to monitor and block unauthorized access.
• Role-based access control ensures that only authorized personnel with a legitimate business need can access your personal data.
• Regular internal and external security audits conducted by independent cybersecurity experts to identify and address any vulnerabilities.
• Mandatory data security training program for all game88 staff who handle users' personal information.
• Regular data backup procedures and a comprehensive disaster recovery plan to ensure the availability and integrity of your data.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a security incident, we will notify you and the relevant authorities in accordance with applicable legal obligations.

7Your Rights

As a game88 user, you have the following rights regarding your personal data, which we fully respect:

8Data Retention

Game88 only retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data is retained for as long as your account is active and for a reasonable period after closure to resolve any outstanding claims or disputes.
• Financial transaction records are retained for a minimum of seven years to comply with anti-money laundering (AML) legal requirements and accounting obligations.
• Customer support communication logs are retained for three years for reference and service improvement purposes.
• Technical data and access logs are retained for no more than 12 months unless required for an ongoing security investigation.

Once the retention period expires, your data will be securely disposed of using methods that ensure it cannot be recovered by any party.

9Privacy Policy Changes

Game88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or relevant technological developments.

• Any material changes to this Privacy Policy will be communicated to you via in-platform notifications or email to your registered address at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this page will always reflect the latest version of this policy.
• Continued use of the game88 platform after changes take effect will be considered your acceptance of the updated policy.
• If you disagree with the changes made, you have the right to close your account and stop using game88 services.

10Contact Us

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, the game88 data protection team is ready to assist you.

• Reach us via live chat on the game88 platform, available 24 hours a day, 7 days a week for the fastest response.
• For more formal written requests regarding privacy rights, email our support team through the help section in your account.
• We are committed to responding to all privacy-related inquiries within 14 business days of receipt.

Game88 takes every privacy complaint and inquiry seriously. If you believe your privacy rights have been violated and we have failed to resolve the matter to your satisfaction, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.